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955 Kennedy Road | Windsor, CT 06095

What to Expect

Emergency Care

Emergency services are available 24 hours a day, 7 days a week, 365 days a year. If your pet becomes ill or injured during your primary care veterinarian’s regular business hours, you should check with them before visiting our emergency service. They may be able to see you that day.

 

  • Walk-ins are always welcome. If it is possible, please call first for information so we can prepare adequately for your visit.
  • Upon admission, the urgency of your pet's condition will be assessed and care will be prioritized accordingly. Other pets with more critical problems may be seen before your pet.
  • Depending on the severity of your pet's condition, hospitalization may or may not be recommended. An estimate for all recommended testing and treatment will be provided.
  • In keeping with our philosophy of working as a team with your family veterinarian, follow-up pet care will be provided at the office of your primary care veterinarian.
  • Following each visit to our hospital, your veterinarian will receive a written report of the diagnosis, care provided, and recommendations for subsequent care.

Referral Care

A visit to one of our specialists requires a referral from your primary care veterinarian.

 

  • Your veterinarian may call our office to make the referral, however, we encourage them to provide us with a referral form that indicates the problem(s) to be evaluated, as well as all pertinent medical history.
  • Once your veterinarian has completed the referral form, your veterinarian or you may call to make an appointment for your pet’s first visit.
  • Do not feed your pet after midnight the night before your appointment. Water should be available. If your pet is diabetic, do not feed your pet that morning, but give only ½ of the morning dose of insulin.
  • Please arrive 10-15 minutes early to complete paperwork. You can also download a registration form, fill it out, and bring it to your appointment.
  • It is very important that you bring your pet with you to the appointment.
  • Expect your initial visit to last 45 to 60 minutes, depending upon the nature and complexity of your pet’s problem. You will have a detailed visit with the specialist who will assess your pet's condition, make recommendations and answer any questions you may have.
  • You will be given an itemized estimate for the cost of the care to be provided.
  • Following each visit your referring veterinarian will receive a detailed written report describing the outcome of your visit.