The team at our Windsor animal hospital is dedicated to our beloved patients and their proud owners. We're backed by years of experience and a true passion for pets.Book An Appointment
What to Expect at an Appointment
Knowing what you should expect at your first appointment will help make the process easier for both you and your pet.
Please come about 10 minutes early to complete our New Patient Form. To save some time, you may choose to print and complete the New Patient Form in advance.
Meet Your Veterinarian or Board-Certified Specialist
Your pet's history will be reviewed by a member of our specialty team, who will then discuss their issues with you. We'll address any questions you may have.
Examination, Diagnosis & Treatment
Once one of our team members has examined your pet, you'll receive a diagnosis and treatment options. Your veterinary specialist will work with you to determine a treatment plan for your pet.
Following your visit, we will also contact your primary care veterinarian and provide a detailed written report regarding your appointment and treatment plan.
Payment & Financing
Payment is due at the time of your appointment and can be made by cash, check, debit card or credit card. If you require financing, CareCredit offers 6-month and 12-month options to help you finance health and wellness needs for your pets.
We often receive questions about our office policies, payment options and appointment booking. Here are some of the most frequently asked questions we've received from clients.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. Payment is accepted by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of cats and dogs.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.